Privacy policy

Journeys Mobile Veterinary Services Inc. and its affiliated entities (collectively, “Journeys Mobile Veterinary Services”) share your concerns about privacy. In order to better protect your privacy, Journeys Mobile Veterinary Services has provided this online privacy policy (“Privacy Policy”) explaining its online information practices and the choices you can make about the way your information is collected and used. This Privacy Policy applies to the information that Journeys Mobile Veterinary Services collects on websites owned and controlled by Journeys Mobile Veterinary Services. If you are a California resident, please also see Appendix A “Privacy Information for California Residents” for supplemental California-specific privacy information.

1. Journeys Mobile Veterinary Services’ Collection of Your Information

In the course of using the Sites, Journeys Mobile Veterinary Services may ask users for their name, email address, postal address, mobile or other telephone number, fax number, care provider’s name, personal health information and payment information, and other relevant information. 

In many cases, users choose the amount of information they supply. There may be instances in which some of the information that we ask users to provide is identified as mandatory and some as voluntary. In such cases, if users do not provide mandatory personal information with respect to a particular activity, users will not be able to engage in that activity. Journeys Mobile Veterinary Services also may collect certain information that is not personally identifiable when you visit our Sites, such as the type of browser you are using, the type of operating system you are using, the domain name of your Internet service provider, aggregate data about the number of visits to the Sites, and/or aggregate data about the pages visited. Information gathered through the Sites may be transferred, used, and stored in the United States and in foreign jurisdictions in which we, our agents, customers, and other users of the Sites are located, and by accessing the Sites, you consent to the transfer, use, and storage of your information in those jurisdictions.

2. How Journeys Mobile Veterinary Services Uses the Information

Journeys Mobile Veterinary Services uses non-personally identifiable information—whether non-identifying, de-identified, anonymized, or aggregated (collectively, “De-identified Data”)—to improve the design and content of the Sites and to enable Journeys Mobile Veterinary Services to personalize your online experience. Journeys Mobile Veterinary Services may use the De-identified Data to analyze the Sites’ usage as well as create services and/or products to fit your needs. Also, Journeys Mobile Veterinary Services may share this De-identified Data with Journeys Mobile Veterinary Services’ related entities, advertisers, partners, and/or other third-party vendors. Journeys Mobile Veterinary Services shall own such De-identified Data and may maintain copies of such as part of its records.

Except as otherwise indicated, Journeys Mobile Veterinary Services uses the personally identifiable information (“Personal Information”) you provide about yourself:

• to process and fulfill your order(s) for products;
• to respond to any of your inquiries or questions about our products and/or services;
• for internal marketing purposes;
• to provide you with additional and updated information, materials, and other advertisements regarding Journeys Mobile Veterinary Services products and/or services;
• to offer you other materials and/or information that Journeys Mobile Veterinary Services believes may be of interest to you;
• to cooperate with government officials or parties in litigation under process of law, to prevent a crime, or as otherwise required by law;
• to enforce or comply with Journeys Mobile Veterinary Services’s contracts with you, your care provider, or other third parties or protect the security or integrity of the Site;
• to protect against fraud, identity theft, or a threat of safety or destruction of property;
• to protect against legal liability;
• to create and manage user accounts;
• to process payment;
• to communicate with the user’s health care provider regarding the user’s use of the Site; and/or
• to perform data analyses and/or research (including de-identification and aggregation of Personal Information).

Journeys Mobile Veterinary Services may share user product order information, including the items and quantities ordered, with the user’s health care provider who recommended the product(s). In all cases, however, Journeys Mobile Veterinary Services’ agents, employees, and contractors who have access to Personal Information are required to protect this information in a manner that is consistent with this Privacy Policy. Furthermore, Journeys Mobile Veterinary Services encourages all its business partners to adopt and adhere to standards of protection consistent with this Privacy Policy. Journeys Mobile Veterinary Services shall own all such Personal Information and may maintain copies of such as part of its records. If you do not wish to receive marketing materials or advertisements regarding Journeys Mobile Veterinary Services products, please contact Journeys Mobile Veterinary Services in the manner identified in the “Opt Out” section below.

The De-identified Data and Personal Information may be disclosed, transferred, assigned, licensed, distributed, and/or sold as part of Journeys Mobile Veterinary Services or its assets. In addition, if Journeys Mobile Veterinary Services becomes the subject of a bankruptcy or insolvency proceeding, whether voluntary or involuntary, Journeys Mobile Veterinary Services or its trustee in bankruptcy may disclose, sell, assign, license, or otherwise transfer such information in a transaction approved by the appropriate court.

3. Children

The Sites are not intended for children under the age of 16. Journeys Mobile Veterinary Services does not knowingly collect personal information from users under 16 years of age. In the event that Journeys Mobile Veterinary Services becomes aware that it has collected personal information from a user under 16 years of age, it will take steps to delete such information from its database. If you believe that we might have any information from or about a child under the age of 16, please contact us at privacy@standardprocess.com.

4. Do Not Track

The Site does not respond to “do not track” requests. All traffic is treated as equal and processed the same. If you desire to have your browsing be private, we suggest that you use your web browser’s private or incognito function, or similar options.

5. Opt Out

You may choose not to receive marketing materials regarding Journeys Mobile Veterinary Services products by simply notifying Journeys Mobile Veterinary Services directly at sporders@standardprocess.com or at 800-558-8740. Upon receipt and processing of an “opt-out” request, Journeys Mobile Veterinary Services will, within a commercially reasonable amount of time, remove your information from any future unsolicited marketing communications. Your request not to receive marketing materials will not apply to information that you request to receive.

If you are a California resident, please also see Appendix A titled “Privacy Information for California Residents” for further supplemental information about additional rights you may exercise.

6. Security, No Liability

Journeys Mobile Veterinary Services uses reasonable efforts to implement security measures designed to help protect against the risk of loss, misuse, and alteration of any information under Journeys Mobile Veterinary Services’ control. Nevertheless, please keep in mind that such security measures may not prevent all loss, misuse, or alteration of information on the Sites, and transmission of information over the Internet and on mobile platforms is not always secure, which means we cannot and do not guarantee the security or confidentiality of any information that you provide to us.  Given this reality, your use of our Sites and your decision to provide personal information to us is at your own risk.  Journeys Mobile Veterinary Services is not responsible for any damages or liabilities relating to any such security failures.

Furthermore, email is not a secure form of communication. Please do not send us your Social Security number, credit card number, or other sensitive personal information via email. Although we will take reasonable measures to protect your personal information, we cannot guarantee the security of your data transmitted to and from our Sites or over mobile networks; any transmission is at your own risk. You understand that data and communications, including email and other electronic communications, may be accessed by unauthorized third parties when communicated over the Internet.

7. Third Party Websites

The Sites contain links to other websites that do not belong to Journeys Mobile Veterinary Services. Journeys Mobile Veterinary Services is not responsible for nor can Journeys Mobile Veterinary Services ensure the privacy practices or content of such other websites, and this Privacy Policy does not apply to those other websites. You should always read the privacy policy of a website before disclosing any of your information.

8. IP Addresses and Cookies

Like other businesses, Journeys Mobile Veterinary Services uses your IP address to help diagnose problems with Journeys Mobile Veterinary Services’ servers, to administer the Sites, and for security purposes. A cookie is a small text file that is sent to your browser when you access a website, including the Sites. We and our third parties vendors may use session cookies. A session cookie is available only during the course of the browser session; the information is not sent to or stored on a computer’s hard drive. Closing the browser or logging off will invalidate the session cookie. We and our third parties vendors may also use machine cookies, which do remain on a computer hard drive after the end of a browsing session and gather information, sometimes over time and across sites. In addition, the Sites may contain advertisements that may contain cookies. In general, if you choose, you can disable the use of cookies by reviewing your browser’s preferences and options. Disabling the use of cookies will make some portions of the Sites inoperable.

9. Third Party Analytics 

We may use third party analytics on the Sites to enable us to continually improve the content we offer to you, for systems administration purposes, to evaluate your use of the Sites, to compile reports on activity, to analyze performance metrics, and to collect and evaluate other information related to the Sites. Some of our analytics can be used to track users over time, for geo-location purposes, and across third party websites. For example, we use Google Analytics to help us understand how our customer interact with our websites. To learn more about Google Analytics’ privacy practices and the opt-out choices it offers, please visit the following websites: https://policies.google.com/privacy, https://tools.google.com/dlpage/gaoptout/. We also use DoubleClick cookies and/or pixels, along with Google Ads.

10. Modification of Privacy Policy

Journeys Mobile Veterinary Services may change this Privacy Policy at any time by posting the changed or amended Privacy Policy on the Sites. Your continued viewing of or use of the Sites following the posting of any changes to this Privacy Policy will signify your assent to any such changes or amendments.

11. How to Contact Journeys Mobile Veterinary Services for Any Reason

You may contact Journeys Mobile Veterinary Services with questions or comments regarding this Privacy Policy or to update any Personal Information at journeysmobilevet@gmail.com 

This privacy policy describes how journeysmobilevet.com (the “Site” or “we”) collects, uses, and discloses your personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
• Purpose of collection: to load the site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our payment processor and the SP direct shipping center. 

Order and Customer Support Information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We do not personally save or store your card numbers. Everything is securely encrypted and cannot be transferred or sold.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our payment processor and SP factory direct shipping center.

Sharing Personal Information

We only share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://www.google.com/settings/ads/anonymous
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below :

journeysmobilevet@gmail.com

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file. 

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at journeysmobilevet@gmail.com or by mail using the details provided below:

Journeys Mobile Veterinary Services, 512 County Road 136, Elizabeth CO 80107, United States